Terms of Service
Terms of Service
Welcome to Aurora Bloom. By accessing our website or placing an order, you agree to the following terms and conditions. Please read them carefully.
Last updated: August 2026
1. Acceptance of Terms
By accessing and using the Aurora Bloom website, browsing our products, or placing an order, you agree to be bound by these Terms of Service, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree with any part of these terms, please do not use our website.
2. Eligibility
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order on our website. By using our site, you confirm that you meet this requirement.
3. Our Products
Every Aurora Bloom bag is individually handmade using premium floral acrylic beads and crystal detailing. As each piece is crafted by hand, slight natural variations in bead placement, pattern, or finish may occur between items — this is a feature of true handcrafted work, not a defect. Product images are taken with care to represent our items as accurately as possible, though minor variations in color may appear due to screen display differences.
4. Pricing & Payment
All prices listed on our website are in USD unless otherwise stated, and are subject to change without prior notice. Payment must be made in full at the time of placing an order. We accept major payment methods including Visa, Mastercard, PayPal, and Apple Pay, all processed through secure, encrypted payment gateways.
5. Order Acceptance
Receipt of an order confirmation does not guarantee acceptance of your order. We reserve the right, at our sole discretion, to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. If your order is cancelled after payment, a full refund will be issued.
6. Shipping & Delivery
Shipping timelines, charges, and processes are outlined in detail in our Shipping Policy. We are not responsible for delays caused by customs, couriers, or incorrect address information provided by the customer.
7. Returns & Refunds
Our return and replacement process is outlined in detail in our Return & Refund Policy, including our 7-day return window and unboxing video requirement for defect claims.
8. Intellectual Property
All content on this website — including but not limited to our logo, brand name, product photography, designs, and written content — is the property of Aurora Bloom and is protected by copyright and trademark laws. It may not be reproduced, copied, or used without our prior written consent.
9. User Conduct
You agree not to misuse our website, including attempting unauthorized access to our systems, submitting false information, or using our platform for any unlawful purpose.
10. Limitation of Liability
Aurora Bloom shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website, to the fullest extent permitted by applicable law.
11. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website after changes constitutes your acceptance of the updated terms.
12. Contact Us
If you have any questions regarding these Terms of Service, please contact us — we're happy to help.
