Refund Policy
Refund Policy
At Aurora Bloom, every bag is handmade with care and inspected for quality before it reaches you. This policy explains how refunds and replacements work.
Last updated: August 2026
1. Return Eligibility
We accept return and replacement requests only for products that arrive defective or damaged. Since each Aurora Bloom bag is individually handmade, please review Section 3 (Non-Returnable Items) before submitting a request.
2. Return Window — 7 Days
You must report any defect or issue within 7 days of the delivery date. Requests raised after this window cannot be accepted.
3. Non-Returnable Items
Since every bag is handcrafted by hand, slight natural variations in bead placement, pattern, or finish are part of the handmade process and are not considered defects. Damage caused by improper use, water exposure, or normal wear and tear after delivery is also not eligible for return or refund.
4. Unboxing Video — Mandatory
If your bag arrives defective or damaged, a clear, continuous, unedited unboxing video is mandatory to be eligible for a replacement or refund. The video must show the sealed package being opened for the first time, along with the issue clearly visible. Requests without a valid unboxing video cannot be approved.
5. Our Quality Inspection Process
Every order is inspected at every stage of production — from the start of the hand-beading process through to the finished piece — followed by a final quality check before packing and dispatch. This is why defects are extremely rare, but if one does occur, we stand by our customers with a fair resolution.
6. How to Request a Refund or Replacement
Contact us within 7 days of delivery via our Contact page with your order number, a description of the issue, clear photos, and the mandatory unboxing video. Our team will review and respond within 2–3 business days.
7. Replacement Processing Time
Once your claim is verified and approved, your replacement bag will begin crafting within 24 hours and be dispatched within 48 hours, following the same handmade process as your original order. Delivery will then take an estimated 12–15 business days.
8. Refund Timeline
If a refund is agreed upon instead of a replacement, it will be credited back to your original payment method within 5–7 business days of approval. Please note your bank or card provider may take a few additional days to reflect the amount.
9. Return Shipping Costs
For approved defect or damage claims, Aurora Bloom covers the cost of sending a replacement. If a return shipment is required, shipping instructions will be provided by our support team during the claim process.
10. Late or Missing Refunds
If you haven't received your approved refund within the stated timeline, please first check with your bank or payment provider, as processing times can vary. If the issue persists, contact us and we'll help resolve it promptly.
11. Contact Us
For any refund or replacement questions, please contact us — we're happy to assist.
