Return & Refund Policy
Return & Refund Policy
We take pride in the quality of every handcrafted Aurora Bloom bag. Here's everything you need to know about our return and refund process.
Important — Please Read Before Opening Your Package
If your bag arrives with a defect or damage, an unboxing video is mandatory to be eligible for a replacement. Please record a clear, continuous video while opening your package for the very first time, showing the packaging and the product condition. Without this video, we will not be able to process a replacement claim.
7-Day Return Window
We offer a 7-day return policy from the date of delivery. If your product has a genuine defect or issue, please contact us within 7 days of receiving your order to initiate the return process.
Unboxing Video Required
If your bag arrives defective, damaged, or with any quality issue, you must share a clear unboxing video showing the package being opened for the first time, along with clear photos of the issue. This video must be recorded without any cuts or edits, starting from the sealed package. Without a valid unboxing video, we are unable to approve a replacement or refund, as this helps us verify the issue occurred during transit and not after handling.
Our Quality Inspection Process
Every Aurora Bloom bag goes through a thorough quality check at every stage of production — from the moment the beading process begins, through each stage of hand-crafting, to the final finished piece. Before any order is packed and dispatched, it undergoes a final quality inspection to ensure it meets our standards. This careful process is why defects are extremely rare, but in the unlikely event one occurs, we stand by our customers with a fair replacement.
How to Request a Replacement
Contact our support team within 7 days of delivery via our Contact page, along with your order number, a description of the issue, clear photos, and the mandatory unboxing video. Our team will review your request and, once verified, arrange a new bag to be sent to you at no additional cost.
What Is Not Covered
Since each bag is handmade, slight natural variations in bead placement or pattern are part of its handcrafted charm and are not considered defects. Damage caused by improper use, water exposure, or normal wear and tear after delivery is also not eligible for replacement. Claims made without an unboxing video, or after the 7-day window, cannot be accepted.
Refund Timeline
Once your replacement request is verified and approved, we will process it promptly. If a refund is agreed upon instead of a replacement, it will be credited back to your original payment method within 5–7 business days.
Need help with a return? Contact us — we're happy to assist.
